Warranty Policy

We take pride in the quality and craftsmanship of our products. To ensure your satisfaction, all Vic Backpack products are backed by a limited warranty.

Warranty Coverage

  1. Duration: Our warranty covers manufacturing defects for a period of 1 year from the date of purchase.
  2. Covered Issues: The warranty applies to defects in materials and workmanship. It does not cover damage resulting from improper use, accidents, or normal wear and tear.

Filing a Warranty Claim

  1. Contact Us: Email [email protected] with proof of purchase, photos of the defect, and a detailed description of the issue.
  2. Resolution: If your claim is approved, we will repair, replace, or refund the product at our discretion. Warranty claims typically take 10-15 business days to process.

Exclusions

The warranty does not cover:

  • Unauthorized repairs or modifications.
  • Damage caused by improper care or storage.