Return Policy
At Vic Backpack, we value your satisfaction and aim to make the return process as smooth as possible. If you are not completely happy with your purchase, you may return it under the following conditions.
Return Eligibility
- Time Frame: Returns must be initiated within 30 days of receiving the product. Beyond this period, returns will not be accepted.
- Product Condition: Returned items must be unused, in their original packaging, and in resalable condition. Items showing signs of wear or damage will not qualify for a refund.
Non-Returnable Items
- Customized or personalized products.
- Clearance items or products marked as “final sale.”
Return Process
- Initiating a Return: Contact our customer service team at [email protected] to request a return authorization. Include your order number and a brief explanation of your return.
- Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure safe delivery.
- Refunds: Refunds will be processed within 7-10 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method.
Exchanges
If you wish to exchange an item, please initiate a return and place a new order for the desired product.